Q: How do I find coupons that I have already claimed?
A: Coupons that have been successfully claimed are in the My Rewards menu (bottom section)
Q: How long do my coupons last before expiring? What happens if a coupon expires?
A: Coupons have different expiration times for each promotion/campaign. Usually, they expire within 7 days, but some promotions/campaigns may last less than 7 days.
The expiration time is the time the coupon remains displayed in your Rewards menu. For example, if your coupon has an expiration time of 7 days, then after 7 days from when you claimed the coupon, the coupon will disappear from your Rewards page.
Q: Is there a difference between the coupon validity period and expiration?
A: Yes, there is a difference. The validity period is the time frame during which the coupon can be redeemed at the store. For example, if a coupon has a validity period from January 1 to January 30, then the coupon can only be redeemed within that time frame. Meanwhile, the expiration time is how long the coupon is displayed in your Rewards menu.
Q: My coupon is still in Rewards but I am trying to redeem it past the validity period, is that possible?
A: No, it is not possible. If you try to redeem it at the store/app, it will not be detected or cannot be used. For example, if the coupon validity period is January 1 - January 30, but you only claimed it on January 29 with an expiration time of 7 days (expires February 5). Then you try to redeem it at the store on February 2, it definitely will not work because it is past the validity period.
Q: Are coupons designated for certain stores?
A: Yes. For example, if your coupon says Indomaret, then the coupon can only be redeemed at Indomaret and not at other stores. The same applies for other coupons that indicate different stores.
Q: Why does my coupon say Indomaret but I cannot redeem it on KlikIndomaret?
A: If the coupon only says Indomaret, then it can only be redeemed at offline Indomaret stores. However, if the coupon says KlikIndomaret/Alfagift, it can also be used in the app.
Q: What if the coupon redemption does not succeed/apply?
A: First, make sure the product is correct. For example, product A, then product A can be scanned first before scanning the coupon. If the product is incorrect, the coupon will not work.
For Buy1Get1 coupons, make sure 2 products are scanned first. For example, if the condition is buy1get1 product A, you can bring the products to the cashier and scan the 2 products first. Then you can scan the coupon so it applies the discount.
Q: What if the coupon still does not work even though I meet the Terms & Conditions?
A: If the coupon still does not work even though you meet the Terms & Conditions, please contact us via the link below or through this form.